Frequently asked questions

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How can I pay for my tour?

On our website we charge you a deposit to guarantee the seats. You can pay either by Paypal, Mastercard, VISA and JCB. A bank transfer is possible, please contact us for the details. On the tour day you can pay the remaining balance in cash to the tour guide.

Can I bool tours for the next or same day?

You can safely book tours for the next day until 21:00 in the evening. After that it’s best to contact us to see if we can make the arrangements for you. We block same day bookings on our website in case of availability problems but you can always contact us so we can check availability for you.

When do you send me pickup time?

When booking a tour with us, you will receive your booking voucher straight away. We are usually informed about the pickup time 1 day before the tour date, sometimes a few days earlier. You can expect an email from us with the pickup time on the day prior to the tour.

How can I trust tour-phuket.com?

This is a concern for many customers and we realize that. We have been in the tour and travel business in Thailand for over 15 years.
We are registered with the Thai Tourism Authority (TAT) with license number 32/00875. For payments by Paypal and credit card you are protected by buyer protection. Until today no one has ever had to use it!

What is your cancellation policy?

Any booking made on tour-phuket.com can be cancelled with a 24 hour notice prior to the tour day. We will issue a refund in that case. The deposit for bookings that are cancelled within 24 hours prior to the tour day are non refundable.

What happens in case of bad weather?

If the weather doesn’t permit a safe tour and the operator cancels it, we will contact you straight away. We will try to reschedule to a different day. If that’s not possible, we will refund you in full.